General contracting conditions


Information prior to the contractual process

The present web page https://b2b.balkanicadistral.com/en is property of BALKANICA DISTRAL SL with NIF B97847495 and fiscal address in C/ HORT DEL PORTUGUES 1; 46800, XATIVA (VALENCIA).

The General Contracting Conditions regulate the distance selling relationship between BALKANICA DISTRAL SL and his clients, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13th, on General contracting conditions, Law 3/2014, of March 27th, which modifies the revised text of the General Law for the defense of consumers and users, Organic Law 3/2018, of December 5th, Protection of personal data and guarantee of digital rights, General regulation of data protection (EU) 2016/679, Law 7/1996, of January 15th, of Ordination of the retail trade, and Law 34/2002, of July 11th, of Services of the information society and electronic commerce.

BALKANICA DISTRAL SL reserves the right to make the modifications it deems appropriate in the General conditions, without prior notice. These modifications may be made, through the website, by any admissible form in law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, BALKANICA DISTRAL SL reserves the right to apply, in certain cases, a Particular contract conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

The purpose of the website is to sell food products.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

The user or client expressly declares to know, understand and accept the conditions of use and these General contracting conditions. In the same way, the client declares to have the legal age and the legal capacity and to act, necessary to access the websites of BALKANICA DISTRAL SL and the contracting through them.

The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/

To get our products, you can go to the corresponding section of our online store.

You can register as a user of the web to make the purchase online in the corresponding section in the own website. In accordance with the current and applicable regulations regarding the General data protection regulation, BALKANICA DISTRAL SL informs the users that the personal data collected during the registration process and subsequent buy, will be incorporated into the treatment system owned by BALKANICA DISTRAL SL, with the purpose of processing the actions made by the user and managing subsequent actions derived from them.

Your data will be kept for the period strictly necessary to fulfill the purposes set forth above, except legal obligation of conservation.

We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and the consent itself.

In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights access, rectification, limitation, deletion, portability and opposition to the treatment of your personal data as well as the consent given for the treatment of the same, directing your request to the address mentioned above or to the email lopd@balkanica.es.You can contact the competent Control authority to present the claim that you consider appropriate.

During the buying process, the client must identify himself/herself with the username and password provided. These data will not be public. The client is responsible for treating confidentially and responsibly the identity and password obtained in the registry as a client, not being able to assign them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a record of your orders, this is only a consultation section, but its management is allowed, and the user can delete those records that he considers are not necessary to visualize.

All the web contents are available in Spanish, Romanian, Polish, Bulgarian, Serbian, Ukrainian, Russian, English, Portuguese and French language.

The client, after receiving the product at the delivery address provided, will receive an invoice of the order.

Offer and validity

In the case of a product on offer, the offer price and its validity will always be indicated along with its essential characteristics.

In compliance with current regulations, BALKANICA DISTRAL SL offers information on all items for sale, their characteristics and prices. However, BALKANICA DISTRAL SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. That way, the products offered at any time by the web will be governed by the General contracting conditions in force in each case. Also, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store, incorporate a photograph and the essential characteristics of it, this is the information obtained from the manufacturer. The color of the product, observable in the photograph, is not binding. Its identified in the characteristics.

Guarantee

All the products offered on the website enjoy the commercial guarantee of the supplier. BALKANICA DISTRAL SL has an after-sales service, while the guarantee is in force, the client may execute it by contacting the BALKANICA DISTRAL SL establishment or by email reclamaciones@balkanica.es. In case of doubt the client can contact us through the service phone number 96 313 4374 or the email reclamaciones@balkanica.es.

In the case of perishable products, if you receive them in poor condition or expired, contact us through reclamaciones@balkanica.es. It will be essential to follow the conservation instructions determined on the packaging itself, in addition to observing the expiration date, keeping in any case the proof of purchase.

Prices

All products indicate the sale price in Euros and include the Value-Added Tax (VAT).

If any other tax were applicable, it would be indicated (IGIC or IPSI).

Delivery and transport costs

BALKANICA DISTRAL SL makes shipments to Iberian Peninsula, Balearic Islands, Canary Islands and France.

Payment methods

The client can pay the amount of his/hers order by choosing any of the following methods. During the buy process he/she must indicate the choice:

- VISA o MASTERCARD

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, in the POS (Point of sale terminal of the bank) and are not entered or registered on any BALKANICA DISTRAL SL server.

When you paying with VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a validation code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a buy has been charged fraudulently or improperly using the number of a payment card, the holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and repay entries in the accounts of the provider and the holder shall be made as soon as possible.

However, if the buy had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain obliged to BALKANICA DISTRAL SL to compensate the damages and losses caused as a result of the cancellation.

Right of withdrawal

The buyer will have fourteen calendar days to desist, from the day he/she receives the product, without any penalty and without indication of the reasons.

The exercise of the right of withdrawal must be made by telephone at 96 313 4374, by sending an email to reclamaciones@balkanica.es, sending your letter to our address C/ HORT DEL PORTUGUES 1; 46800, XATIVA (VALENCIA), or through the withdrawal form.

As established in article 103 of Law 3/2014, of March 27th, which modifies the revised text of the General Law for the defense of consumers and users, the supplies of services or goods made according to the consumer's specifications or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.

Return

The client must return or deliver the product directly to BALKANICA DISTRAL SL, at the address C/ HORT DEL PORTUGUES 1; 46800, XATIVA (VALENCIA), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to cancel the contract is formalized. The term will be considered fulfilled if the client makes the return of the product before the end of that term.

BALKANICA DISTRAL SL will be responsible for the costs of the return.

Payment refund

The refund of the amounts received by the client will be made using the same means used by him/her, as long as the opposite has not been provided.

BALKANICA DISTRAL SL may withhold the refund until you have received the product, reason for the withdrawal, or until the customer provides proof of return, depending on which condition is met first.

Return of defective product

In the event that the product is not in good condition and the causes attributable to it, are not result of the client, he/she can return it, informing BALKANICA DISTRAL SL for the reason to return through any of the means provided in these General contracting conditions, and at no cost for the client. This return due to defect or poor condition of the product will not be considered a withdrawal.

BALKANICA DISTRAL SL undertakes, as the case may be, to assume the cost of the return and replace the product with a new one or reimburse the amount corresponding to it, always in accordance with the conditions accepted at the time of sale.

If the client wishes to file a claim, the establishment of BALKANICA DISTRAL SL is located at C/ HORT DEL PORTUGUES 1; 46800, XATIVA (VALENCIA) or by email reclamaciones@balkanica.es.

Jurisdiction

In addition, BALKANICA DISTRAL SL also reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content, or for the breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. BALKANICA DISTRAL SL has his address in VALENCIA, Spain.